Vaping

Vaping is the use of a vaping device! There are many vaping devices, but “vaping” is the term that unites them all.

All vaping devices work in the same fundamental way: A battery powers a coil heating element that turns a liquid solution known as vape juice into an aerosol. Different devices apply these principals in differing ways - and it’s surprising just how many variants have been created from such a simple concept!

Vaping provides you with the sensations, rituals and nicotine that smoking provides, but is not smoking. In fact, from a flavor perspective, we believe vaping is now more enjoyable and satisfying than smoking ever was.

Unfortunately, we’re not allowed to discuss the safety of vaping devices due to federal restrictions. We’re very sorry about this, but you can do plenty of independent research yourself on the internet.

We are prevented from talking about this by federal regulations which came into force in 2016 It is impossible to say whether YOU can quit smoking by vaping. The only thing we can say with certainty is that there are many people who are known to have quit smoking by substituting with vaping. Whether you will be one of those people depends on a few factors, such as how motivated you are, how much effort you make finding a device that works for you, and how much you find you enjoy vaping to being with. The only way to find out is to try!

Shipping & Handling

Yes, we currently ship to most countries globally. If your country is not listed during the checkout process, we are unable to accept payment from OR ship to your country at this time. Please view our Shipping & Handling page for more information.

There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, a TRACKING EMAIL will automatically sent to the email on the order to showcase that the package is ready for shipment and sent to USPS for shipping deliveries. Our order processing time is 24-48 business hours once the order has been placed, excluding weekends and holidays. If Free First Class Shipping was selected as your shipping method at the time of checkout, the order will require the full 48 hours to be processed. NOTE: During the busy holiday season or after holiday promotion, processing can take up to 72 business hours.

Once your order is shipped, you will receive an email with a tracking number. You can track your package at any time using that number on The United States Postal Service’s Website, www.usps.com If you ever feel like your package was lost or not delivered correctly, please contact us and we’ll be more than happy to look into it!

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Order confirmation emails are sent within 12-hours of the order being placed. If a contact email was not provided at the time of checkout, or an incorrect/invalid email address was entered, the confirmation email will not be properly sent to your inbox. Please also be sure to check your spam/junk folder if it does not appear in your inbox. Please verify the information at the time of checkout to avoid further issues. If you believe that the email was not received due to the reasons mentioned, please feel free to contact us regarding the matter and we will provide you with your order number along with your tracking number (if the order has already begun processing).

For this type of situation, especially around the busy holiday season, USPS may scan the package early at a distribution center or local office before it is properly sent out. We recommend waiting up to 72 business hours as your local delivery person will attempt to deliver the package shortly. You can also check with your household or neighbors to make sure the package was not delivered in case you were not around. You can also confirm with your local USPS and delivery person to confirm the delivery of the package as well.

We currently offer free First Class shipping for all US orders valuing over $75 (excluding applicable tax and after coupon codes have been applied). Please note that the default shipping method is automatically selected as Priority Mail (2-4 business days), therefore requiring a manual selection for the free first class shipping option. Once your cart reaches the minimum amount of $75 after discounts have been applied, the free shipping option will be made available for selection. Unfortunately, international orders are not eligible for free first class shipping, regardless of the order exceeding the $75 minimum requirement for eligibility.

In accordance with local jurisdiction and laws, certain states requires the use of Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette related products. To receive this package, the recipient is required to show a proper form of government photo identification to the delivery employee for age confirmation. This delivery service requires an additional charge and the rates will be reflected during the checkout process with a flat fee charged to residents of the following U.S. States: Oklahoma

We currently ship all orders in discreet packaging with no logos or labels of affiliation.

Due to State rules and regulations in the ongoing Youth Prevention efforts, we are unable to process or ship any orders to the states of Utah, and Vermont at this time. For the state of Arkansas, we will not be able to ship out any type of E-Liquid entirely. For the State of Massachusetts, Montana, and Rhode Island, we are unable to ship any flavored E-Liquids to customers located within these jurisdictions at this time, regardless of the nicotine strength. We are only able to ship out Tobacco E-Liquid to these states so be sure to remove any flavored E-Liquid in order to check out. Orders with flavored E-Liquids will be removed and cancelled from the order, subject to entire order being cancelled and refunded while the rest of the package will be processed normally. We apologize for this inconvenience and greatly appreciate your ongoing support.

Returns & Refunds

We currently offer a 30-day after sales limited warranty for all manufacturer defective items purchased from our website, with some restrictions*. The warranty period will begin once the package has been delivered in correspondence to the order’s tracking history. Once the item has been in the hands of the customer after the warranty period, the item(s) will be no longer eligible for a refund/replacement.

Orders placed online with GoodiesXPRS have a 30 Day Return Policy. We gladly accepts returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 30 days of original purchase. Please email us if you have any questions and the more details you are able to provide, the faster the situation can be handle.

If you receive a defective product from our website, please notify us within our 30-day after sales warranty period and we will be sure to assist you in the returns process. Prior to contacting us please ensure to include the following items in your email for a speedy process:

Order numberImages / Video of the defective item, clearly showing the issue at handA detailed description of the issue you are facing with the product

Please send the above information to support@goodies.com.

Please note that all minor scratches, cosmetic issues, and discoloration are considered normal wear and tear, which are not covered by our warranty.

Age Verification

If our system is unable to verify your legal age, you may alternatively send us an email containing an image of a valid government issued ID, and we will manually review your information to verify your legal age in the corresponding state of residence. You are more than welcome to cover or sensor any sensitive information such as your Driver License or Passport number. Once your account has been verified, you will no longer be asked to provide ID upon checkout while logged into your Element Vape account. Due to the recent FDA regulations placed last year, we are required by law to check a valid ID in order to verify that you are of age in your state to purchase products from our website. https://www.fda.gov/TobaccoProducts/GuidanceComplianceRegulatoryInformation/Retail/ucm205021.htm#ecig Please note that we currently use Veratad Technologies Age Verification for all age verification screenings on our website.

General and Technical Issues

Phone support is not available at this time as all issues pertaining to the sale of vaping products need to be logged for record keeping. The most efficient method of communication is via email as our team works diligent on quick response time. All emails are answered in less than 24 business hours, excluding weekends and holidays. Thank you for your patience.

We are currently located in Oklahoma City, OK, and ship all packages from our facility.

Goodies Express

4501 NW 63rd St,

Oklahoma City, OK 73132

Our current hours of operation are from 6AM - 11PM CST, Monday - Sunday.

Stock & Product Issues

Normally, popular items are restocked within 2 weeks. However, we do not guarantee that some items will be restocked on our website.

Unfortunately, the majority of the devices on our website do not include batteries as several manufacturers do not include them with the devices. You may verify if the device you wish to purchase contains batteries by reviewing the product description on the corresponding product listing page. However we do offer a number of different brands and types of external batteries at a discounted price when purchased with a device. You can find the external battery add-on option on any listing for starter kits and box mods that require them. You can also browse through our catalog of batteries.

Payment & Promos

If you received a “Gateway error”, and did not receive an order confirmation email, this may be the result of a declined transaction. A “Gateway Error” indicates that the card used for purchase was declined. Your card may have been declined due to an incorrect billing address entered at the time of checkout (including the name on the card). Please note that the billing information must accurately match the information attached to the card, as any discrepancies will result in a failure to place an order. Additionally, you may verify the billing information on file with your banking institution. If you see a pending charge on your account, it is important to note that this is not an actual charge. Since the card was declined, we were unable to receive any payments from you. Therefore, the pending charge is the result of the card issuer holding the funds from your account that were intended to be used for a purchase. The funds should become re-available to you within 2-3 business days (depending on the processing time of the card issuer). Alternatively, you may contact your banking institution to inquire about expediting the process to release the funds back into your account. If you received a confirmation page with a provided Order Number and received a confirmation email or Reward Points email update, your order is confirmed and successfully placed.

Unfortunately, we are unable to apply coupon codes to orders after they have been placed. Please ensure to input your coupon code prior to purchase to be receive any available discounts.

In a rare case that an item that you purchased is found to be out of stock during the fulfillment process a member from our support team will contact you immediately to inquire about a possible substitution. Please note that in certain circumstances, we reserve the right to issue a refund for an out of stock item and to ship out the rest of the contents of the order in an effort to minimize any further delays. Alternatively, if the out of stock item greatly affects the rest of the order, we may issue a full refund for the order.

Wholesale & Retailer

Yes, of course! The more the merrier! If you require bulk pricing, please contact the Goodies XPRS team through email or call us at (405) 722-4770 and we will be more than happy to provide more details about our wholesale vape opportunities!

Yes, we actually have very lucrative wholesale vape juice and vape products opportunities. Please fill out wholesale inquiry form under contact us with your company information, resell details, and we can forward that to our wholesale department, who will reply shortly to answer any of your questions.

My Acount

Yes. To update your email address at any time, sign in to your account with your email address and password. On the next page, you can access your account information and edit your email address. You can create several delivery addresses and have different addresses for delivery and billing.

No, guests are welcome to shop without registering an account. All you must do is enter a form of payment during checkout. However, if you wish to order a Subscription, you must create an account.

You can remove yourself from the email list by clicking on the unsubscribe link at the bottom of the last email you received.

To update your registered account information at any time, sign in to your account with your email address and password. On the next page, you can access your account information, edit your address book or view your order history.

Simply click the "Guest Checkout" or "Create Account" link at the top of any page. Fill in your details and make sure you enter passwords. Your account is automatically created. Then you're ready to start enjoying the benefits of having an account and more.

If you've forgotten your password, go to the login page and click on ‘Forgot password?’ below the login block and follow the instructions. You can also contact customer support via phone or chat who will manually reset your password for you.

Effective in 2019, only new adult customers who are 21 and over can register with Goodies XPRS.

Customer support

(405)722-4770 

Send a message

support@goodiesxprs.com